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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Individual differences and needs may include: | DevelopmentalCulturalPhysicalEmotionalBehaviouralIntellectual |
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Communication includes: | All verbal and non-verbal interaction with clients and colleagues in a range of appropriate interpersonal contexts |
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Communicating effectively will be carried out within requirements established by: | Anti discrimination legislationAccepted cultural protocolsAccepted language protocols and systemsInforming clients of procedures that may be conducted before, during or after treatment |
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Exercising effective communication skills includes | Being non judgmentalActive listeningUsing culturally appropriate communication methodsNon-verbal behaviour to indicate understanding of what is being saidClarifying what is said Responses that are culturally appropriateParticipating constructively in group processes |
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Appropriate persons may be from within or outside the organisations and may be: | ColleaguesImmediate supervisor/sOther health workersConsultants |
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Communication equipment may include, but is not limited to: | RadioTelephoneComputerFaxPagerMobile data terminal |
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Communication relating to client care procedures include giving due regard to: | Life threatening conditionsDuty of careContract of careMedico-legal implicationsNature of illness/injuryIdentifying, preventing and managing adverse events and near misses |
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Instructions may include: | Manufacturer/operating written instructionsWork unit guidelines, procedures and protocols including OHS procedures and protocols for using interpretersSupervisor or management instructionsInstructions may be: Written Verbal |
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Reports may be verbal or written and may include: | NotesRecordsMemosLettersClient recordsVerbal 'hand overs' at the end of a shift |
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Employer rights and responsibilities may relate to: | Legislative requirements for employee dismissal i.e. Workplace Relations ActLegislative requirements to provide a safe work environment free from discrimination and sexual harassment (see State and Commonwealth anti-discrimination legislation)Enterprise workplace agreements Relevant state and territory employment legislation i.e. wage rates, employment conditions |
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Designated knowledge/skill development may relate to: | Hazard controlOHSManual handlingFirst AidCultural awarenessInfection controlCardiopulmonary resuscitation emergency response and notification protocolsFire emergency response procedures for notification and containment of fire, use of fire fighting equipment and fire safety proceduresSecurity proceduresQuality improvement policy and practiceDiscrimination, harassment and bullying in the workplaceFormal and informal resolution of grievances Waste managementCustomer serviceCommunication, conflict resolutionOthers |
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